As such, we are temporarily suspending lobby access at branch locations beginning Friday, March 20. Our drive thru’s will be open normal business hours.
In addition, we are temporarily closing our Dave’s Market & eatery location. Our Gordon Square location lobby will be open with limited access. Branch visits may be available by appointment only and by contacting the branch.
You can also bank with us through our flexible, easily accessible options, including:
- 24/7 digital access with online banking, bill pay and mobile banking
- Night deposit boxes services at most locations
- Our 32,000+ MoneyPass ATMs
- Telephone banking at (216) 529-5600
For our business customers
Continue to bank with us using our business online banking or download and business mobile app. We understand that you might need to visit one of our branch locations for transactions such as coin and cash or other banking needs. We ask that you call your branch and schedule an appointment, or call (216) 529-2700.
We are ready to help
For 85 years we’ve helped our customers - in good times and through challenging ones too. And today is no different. We’re working with and closely monitoring information from federal, state and local agencies regarding new relief laws and solutions that will be coming into play in the near term. We’re dedicated to finding the right solution for each one of our customers’ unique circumstance. As the plans are more clearly defined in coming days, we’ll be updating the details. In the meantime, please reach out to us:
- Mortgage customers: call (216) 529-2700.
- Business and commercial clients should contact their relationship manager or local branch to discuss your individual circumstance.
- For any customer experiencing financial difficulty or account concerns, please contact our Customer Relationship Center at (216) 529-2700.
Keep your information safe
Our dedication to information security remains strong. We would never call or email you to secure your social security number, account number or password(s). We encourage you to learn more about how to protect your personal information and protect against scammers who may try to take advantage of fears around COVID-19. If you suspect you have been the victim of fraud, contact us immediately (216) 529-2700 or reportfraud@ffl.net.
Thank you for your continued partnership and your business.
